Return / Exchange

At  LuxoraPk Store , customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 3-day return and exchange policy under the following conditions:

1. Eligibility for Return & Exchange

• Items must be returned within 3 days of delivery.

• Products must be unused, in their original packaging, and with all tags intact.

• Sale or discounted items are not eligible for return or exchange.

• Personalized or custom-made items cannot be returned.

2. How to Request a Return or Exchange

• Email us at [Your Contact Email] with your order number and reason for return/exchange.

• Our team will review your request and provide return instructions.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

3. Refund Process

• Once we receive and inspect the returned item, we will process the refund within 5-7 business days.

• Refunds will be issued to the original payment method.

• Shipping charges are non-refundable.

4. Exchange Process

• If you wish to exchange an item, please specify the new item or size required.

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, a refund will be processed instead.

5. Contact Us

For any questions or concerns regarding returns and exchanges, please contact us at: 

Email : luxorapkstore@gmail.com

Phone : +92 3004073123